Refund and Return Policy – LSTR

Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without giving a reason, subject to applicable legal exceptions.

How to Request a Return

To exercise your right of withdrawal, please contact us using the contact details provided on our website within the applicable withdrawal period. Please include your order number.

Returning Products

Products should be returned without unnecessary delay and within the legally required return period. Please handle products with reasonable care while deciding whether to keep them.

Refunds

If you validly withdraw from your purchase, we will refund the payments required by law, including standard outbound delivery costs where applicable. Refunds will be made within the applicable legal timeframe. We may withhold the refund until we have received the returned products or you have provided proof of return, whichever occurs first.

Return Shipping Costs

Customers may be responsible for the direct cost of returning products where permitted by law and where this has been communicated before the purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us so we can help resolve the issue in accordance with applicable consumer law.

Contact

For questions about returns or refunds, please contact us using the contact details provided on our website.